Guest Services

How Can We Help?

Enchanted Forest Water Safari is committed to providing high quality service to ensure each and every guest has a memorable experience. If you have any questions while at the park or need assistance, any of our staff would be happy to help you.

Our Main Office is located up the stairs adjacent to the Paul Bunyan Gift Store in the front of the park.

Our Guest Services is located right next to the Paul Bunyan statue.

Enchanted Forest Water Safari offers a pay-one-price single day admission rate and a season pass rate. Arrive after 3:00pm (2:00pm on days we close at 5:30pm or earlier) and pay admission, you will receive a Siesta Pass valid for re-admission any one day during the current operating season. Offer not valid when redeeming a Siesta Pass.

Entry and exit points:

• You may enter and exit the park during the day.
• You must exit through the Paul Bunyan Gift Store, get your hand stamped, and re-enter through the admission gate.
• You may also exit and enter the park through the gate by Calypso's Cove after 11am when Calypso's Cove is open.

If you have lost an item check the locations below depending on the value of the item lost. If the item has not been found, you may fill out a lost form and if the item is located, we will contact you. Please ask any of our team members for assistance.

Where to look:

• Shirts, towels, shoes, sunglasses etc. are returned to Lost and Found located at Locker Keys in the front of the park.
• Jewelry, wallets, money, purses, and prescription glasses are returned to the main office.

CASH/CREDIT CARDS – Cash is Only Accepted at the following locations: Admissions, Guest Services, Rentals, and all Retail Locations: Paul Bunyan Gift Shop, Tiki Tim’s, Candy Store, Woodcenter. Load Cash onto Splash Cash Cards or Waterproof wristbands to use at any Point-of-Sale location.

Credit Cards are accepted at ALL point-of-sale locations in the park. We accept Mastercard, Discover, Visa, American Express, Apple Pay & Google Pay.

Enchanted Forest Water Safari does not accept personal checks.

ATM locations:

• Inside the Paul Bunyan gift store in the front of the park
• Main lodge at the Old Forge Camping Resort
• Calypso's Cove
• Water's Edge Inn

We recommend that your party choose a time and place to meet before you leave the park for the day or should you become separated. We do not offer personal paging.

Popular Meeting Place:

• Paul Bunyan, located in the front of the park just inside the entrance/exit

Outside food and beverages are not permitted in the park unless you are a Season Pass holder (see more below).

Picnic areas are available at Calypso's Cove for Guests to enjoy their food safely or they are welcome to “tailgate” from their vehicles.   Guests may enter and exit on the same day by receiving a stamp to return.  Guests may bring in an empty water bottle and can fill it with water for free inside the park are our Coca-Cola refillable soda stations.  We now offer Coca-Cola refillable tumblers with Free Refills on day of purchase. In addition, we are actively improving our Food and Beverage options based on Guest feedback and needs.

Exceptions include Guests with severe food allergies.  The food they bring must be limited to the individual with the allergy and may contain: two sealable sandwich bags (7x8 inches) and one snack to accommodate their visit (such as a piece of fruit or small snack that fits into a sandwich bag).  One small soft-sided cooler may be brought in to carry these items.  Please see a team member at our entrance screening area to receive approval.

Guests with infants who need to bring breastmilk or formula are permitted to bring in one small soft-sided cooler.   NO GLASS CONTAINERS.

Guests who reserve a Cabana are not permitted to bring in a cooler or outside food/beverages unless they are a Season Pass holder (see more below).

Season Pass Holders:

Season Pass Holders are permitted to bring in ONE, up to 60-quart cooler, per family.   No alcoholic beverages are permitted and NO GLASS CONTAINERS.

School, Youth, and Homeschool Groups:

Organized Youth Groups, Official School, or Homeschool Groups reserved through Group Sales can bring one 60-quart cooler per 50 guests with sandwiches, preferably packed in sealable baggies, and unopened bottled water.  The cooler must go through our screening process prior to entering the park. Please bring lunch only, not a plethora of additional food items. Empty water bottles can be refilled at no charge at our Coca-Cola refillable soda stations.

Funds are exchanged at the current rate.

Accepted currency:

• Canadian

Two family circus shows take place daily at Noon & 4PM (11AM & 2PM days we’re open 10AM-4PM). Follow the red brick path to the Circus area at the rear of the Park. “Rocky & the Ramblin’ Rascals” performs continuously throughout the day in Klondike Kate’s. During inclement weather, some shows may be cancelled for the safety & comfort of our performers & guests.

For the safety of our guests and team members, Enchanted Forest Water Safari will close certain rides and attractions during inclement weather. All the rides run in the rain. In the event of thunder and lightning we will temporarily shut down the rides until the storm passes. We will reopen rides as soon as safely possible. Sorry, we do not offer refunds or rain checks.

Rides will close during:

• High winds
• Intense rain
• Lightning

A limited number of lockers are available. Lockers are available for unlimited use all day for a fee. They are on a first-come first-served basis. Changing facilities, accessible restrooms, and baby changing stations are available in all of our locker rooms.

Locker locations

Secure daily locker rentals are available next door to Tiki Tim’s Surf Shop and in the rear of the park behind Whistlepunk Café.

Parking is always FREE at the Enchanted Forest Water Safari! Handicap parking is available directly in front of the admission gates. All of our restrooms are handicap accessible.

Trained Service Animals are welcome. Animals who do not meet the definition of a Service Animal will not be permitted in the park. Service animals must be harnessed, leashed, or tethered, unless these devices interfere with the Service Animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal or other effective controls.

Helpful Hint: Leave your pet at home and never leave your pet in the car. Call Bed, Bark & Beyond at (315) 390-4427 to arrange a special day of fun for your furry family member at a caring facility!

Enchanted Forest Water Safari offers day-use lockers, VIP double tubes, strollers & wheelchair rentals for the convenience of our guests.

Locker Rentals: We offer lockers that are available to rent by the day.

Single & Double Stroller Rentals: We offer single & double strollers that are available to rent by the day. Stroller rentals are available from Rentals . Strollers must stay inside the park at all times.

VIP Double Tube Rentals: We have a limited supply of VIP Double Tubes that are available to rent by the day from Rentals in the upper level above Tiki Tim's Surf Shop and during peak season at Rentals in the Adirondack Expedition. You do not have to rent a tube to enjoy the water rides; tubes are provided at all rides that require tubes. The advantage of a VIP Double Tube Rental is that you'll will be able to bypass the tube line at the bottom of the ride. Double tubes are permitted on all tube rides with the exception of Raging Rapids. Tubes are not permitted in any pools.

Wagon Rentals: Wagon Rentals are available for daily rental at Rentals in the upper level above Tiki Tim's Surf Shop.

Wheelchair Rentals: We offer a limited supply of wheelchairs that are available to rent at Rentals in the upper level above Tiki Tim's Surf Shop.

Restroom locations:

• Front locker rooms
• Next to the Candy Store in the middle of the park
• Adjacent to the Tidal Wave Pool
• At the Museum (Single stall family restroom)
• At the Adirondack Expedition locker rooms
• Next to the Woodcenter gift store

Our park photographers are available throughout the park all day to capture your memorable moments! Visit the Safari Snapshots Booth to view your pictures & grab a fun photo souvenir! Located directly outside of the Paul Bunyan Gift Shop in the front of the park.