Job Descriptions

Admissions team members are responsible for assisting guests into the park. Team members are responsible for quickly and efficiently selling, verifying and scanning tickets. Providing our guests with exceptional service is of the utmost importance.

Essential Duties:

• Maintain and project a positive attitude and professional demeanor
• Assist guests into the park. This includes:
• Explaining pricing and promotions
• Ringing in purchases on our POS system
• Accepting coupons and payment, including processing credit card sales
• Taking tickets from guests, scanning the barcode & verifying authenticity
• Handling large sums of money accurately and efficiently
• Making change
• Assist guests with their season pass or Paul Bunyan Card purchases, taking photographs and issuing cards
• Sales & daily check in of our Private Cabana Rentals
• Occasional lifting and carrying of up to 35 pounds
• Be familiar with items sold and services offered by EFWS, CC, WEI and OFCR
• Maintain the cleanliness of work areas
• Work well independently and as a part of a team
• Perform work safely in accordance with departmental safety procedures
• Greet guests, team members and visitors in a professional and friendly manner, answer questions, provide direction and assist in resolving concerns

Qualifications:

• Exhibit a friendly, cooperative & professional demeanor
• Must be cheerful, courteous & willing to smile all day
• Must be mature, calm & not easily flustered by large crowds of people
• Must be well-groomed & willing to comply with our uniform guidelines
• Must have basic math & computer skills
• Must be honest, reliable & trustworthy
• Ability to interact professionally with a diverse group of people
• Previous cash handling experience is preferred

Minimum Age:

14 (However, most Admissions shifts require that you are 18+)

Apply Now

Calypso’s Cove Food Service team members assist guests with their food, beverage and snack purchases. Team members are responsible for the preparation of quality food products and their attractive presentation in accordance with our guidelines. Team members must be able to accurately run a cash register while consistently delivering exceptional guest service.

Essential Duties:

• Maintain and project a positive attitude and professional demeanor
• Follow instructions & recipes exactly to produce consistent food products
• Follows all of our food service guidelines
• Handle guest sales in a prompt, friendly, courteous manner, using suggestive selling techniques
• Quickly and accurately take in large amounts of cash, operate a cash register and make change by following EFWS cash handling policies and procedures
• Occasional lifting and carrying of up to 35 pounds
• Be familiar with items sold and services offered by Calypso’s Cove
• Maintain the cleanliness of your area by following proper sanitation procedures
• Work well independently and as a part of a team
• Understand and clearly communicate with our guests in English
• Perform work safely in accordance with departmental safety procedures
• Greet guests, team members and visitors in a professional and friendly manner, answer questions, provide direction and assist in resolving concerns

Qualifications and Experience Required:

• Must be 16 years of age or older
• Exhibit a friendly, cooperative and professional demeanor
• Must be well groomed, self-disciplined and willing to comply with uniform guidelines
• Must have basic math skills
• Must have great interpersonal skills
• Must be honest, reliable and trustworthy
• Ability to interact professionally with a diverse group of people
• Must be flexible

Apply Now

Ride Operators are responsible for the safe and efficient operation of the rides at Calypso’s Cove. The primary responsibility is to assist each guest in safely riding each ride. Ride Operator positions involve working outdoors in all weather conditions and a high level of guest interaction. Arcade Attendants will work at our arcade prize redemption center or at our ticket booth. Arcade attendants must be comfortable with cash handling and must be able to work quickly and efficiently while maintaining our standard of guest service.

Essential Duties:

• Follow strict guidelines with regard to safety and emergency procedures
• Maintain the cleanliness of the rides and surrounding work areas
• Know and enforce all safety policies, rules and regulations for each ride
• Assist guests on and off of rides
• Secure all safety restraints
• Exert up to 35 pounds of force to lift, push, pull, carry or otherwise move objects in order to secure safety devices and perform ride operation functions
• Safely operate ride controls
• Understand and clearly communicate safety rules and procedures in English
• Stand and attentively watch each ride cycle, constantly checking for safety issues
• Perform work safely in accordance with departmental safety procedures
• Greet guests and team members in a professional and friendly manner
• Accurately run a cash register
• Assist guests with prize selections at our prize redemption center
• Maintain the organized display of prizes and communicate with your manager if something needs to be restocked 

Qualifications and Experience Required:

• Must be 18 years of age or older to operate all rides
• Exhibit a friendly, cooperative and professional demeanor
• Must be safety conscious
• Must be comfortable with cash handling
• Must be well groomed, self-disciplined and willing to comply with uniform guidelines
• Able to interact professionally with a diverse group of people

Apply Now

Team Members in the costumed character department will be our moose mascot, Walter Safari. You will be responsible for properly wearing the costume and walking around to greet and take photographs with guests. There will be two team members scheduled as a costumed character per day; one team member will be in costume, the other team member will be an escort. If you are the escort, you will be responsible for ensuring the safety and well-being of the team member in costume. You will be sure that they are comfortable, hydrated and safe.

Essential Duties:

• Maintain and project a positive attitude and professional demeanor
• You will not talk while in costume
• You will be asked to walk around the front area of the park, mainly focusing on the front gate area
• You must be comfortable interacting with guests of all ages
• Must be animated, you will be asked to wave, high five, dance & pose with guests
• Walter Safari will occasionally make appearances at group outings, in which case you will be transported via golf cart to the pavilion area.

Qualifications and Experience Required:

• Exhibit a friendly, cooperative, and professional demeanor
• Must be exceptionally outgoing and ambitious
• Must be between 5’4 – 5’6 to properly and comfortable fit in the costume
• Must be comfortable being in costume while standing outside in the sun

Apply Now

Amusement Ride Operators are responsible for the safe and efficient operation of our amusement rides. Team Members are assigned at a specific ride each day (will vary from day to day). Team Members must remain focused & safety-conscious all day.

Essential Duties:

• Maintain and project a positive attitude and professional demeanor
• Perform work safely in accordance with departmental safety procedures
• Communicate & enforce strict safety regulations which vary throughout each ride
• Must be comfortable interacting with a diverse group of people of all ages
• Must be willing to be standing & working outside all day in all weather conditions
• Assist guests on and off rides
• Operating controls & ensuring the safe operation of your ride
• Maintaining the cleanliness of your ride area

Qualifications and Experience Required:

• Exhibit a friendly, cooperative, and professional demeanor
• Must be patient, poised & able to cope with special situations
• Must be courteous & alert always
• The ability to learn quickly is very important
• Must be well-groomed, self-disciplined, and willing to comply with our uniform guidelines
• Ability to interact professionally with a diverse group of people
• Must be impressed with the serious nature of the job & will be required to follow strict guidelines

Minimum Age:

18

Apply Now

Food Service team members work in a variety of food stands assisting guests with their food, beverage, and snack purchases. Team members are responsible for the preparation of quality food products and their attractive presentation. Positions include: cook, food preparation, cashier, catered picnics, & bartending. Team members must consistently deliver exceptional guest service.

Essential Duties:

• Maintain and project a positive attitude and professional demeanor
• Follow instructions & recipes exactly to produce consistent food products
• Handle guest sales in a prompt, friendly, courteous manner, using suggestive selling techniques
• Quickly and accurately take in large amounts of cash, operate a cash register, and make change by following EFWS cash handling policies and procedures
• Occasional lifting and carrying of up to 35 pounds
• Be familiar with items sold and services offered by EFWS
• Maintain the cleanliness of the shops and surrounding work areas by following proper sanitation procedures
• Work well independently and as a part of a team
• Understand and clearly communicate with our guests
• Perform work safely in accordance with departmental safety procedures
• Greet guests, & team members in a professional and friendly manner, answer questions, provide direction and assist in resolving concerns
• Foodservice team members over the age of 18 could be scheduled to work in one of our bars

Qualifications and Experience Required:

• Must be 14 years of age or older (Most food service positions require that you are 16 years of age or older per NYS law, you must be 18 years or older to work as a bartender)
• Exhibit a friendly, cooperative, and professional demeanor
• Must be well-groomed and willing to comply with uniform guidelines
• Ability to work in groups in a fast-paced environment
• Must be willing to be on your feet for your entire shift
• Must be comfortable with cash handling
• Must be honest, reliable, and trustworthy
• Ability to interact professionally with a diverse group of people

Minimum Age:

14 (Many positions require that you are 16, Bartenders must be 18)

Apply Now

Games team members work in the arcade and midway skill game areas. Games team members are responsible for actively encouraging guests to play games and awarding prizes to winners.

Essential Duties:

• Maintain and project a positive attitude and professional demeanor
• Proactively approach guests to play and replay games – constant interaction with guests
• Quickly and accurately take in large amounts of cash and make change
• Closely follow proper cash handling procedures, keeping apron and money organized
• Keep accurate inventory of prizes and notify supervisor/manager when stock is low
• Assist guests with a variety of items: make change, assist with equipment malfunction & award prizes when needed
• Know and follow the rules and procedures of each game
• Maintain the cleanliness of the arcades, games and surrounding work areas
• Work well independently and as a part of a team
• Understand and clearly communicate rules and procedures to our guests
• Perform work safely in accordance with park wide and departmental safety procedures
• Greet guests and team members in a professional and friendly manner, answer questions, provide direction and assist in resolving concerns

Qualifications and Experience Required:

• Must be 14 years of age or older
• Exhibit a friendly, cooperative and professional demeanor
• Must be well groomed and willing to comply with uniform guidelines
• Must have basic math skills
• Must be honest, reliable and trustworthy
• Ability to interact professionally with a diverse group of people
• Must become familiar with the attractions and services provided by EFWS (locations of restrooms, foods, gifts, rides, circus info, etc.)
• Must have above average self-confidence & there will be constant guest interaction

Minimum Age:

14

Apply Now

Responsible for the overall cleanliness, appearance & maintenance of the entire park (paths, lawns, trash cans, etc.). Also responsible for a variety of odd jobs as they arise, as well as performing valuable guest relations work. Assists with lunch relief and breaks in water & amusement ride areas of the park, therefore must complete a SWAFR course (Shallow Water Rescue Training, CPR & First Aid). This is a physical position, involving continuous walking and working outdoors in all types of weather conditions for the entire shift. Heavy lifting may be required. There is a high exposure to guests in the form of answering questions about EFWS, taking family pictures, and offering assistance whenever necessary. May be asked to assist the other departments, as needed, based on staffing.

Essential Duties:

• Follow strict guidelines regarding safety and emergency procedures
• Maintain the cleanliness of the park grounds, including paths, parking lots and lawns
• Know and enforce all safety policies, rules and regulations for each ride when providing breaks
• Exert up to 35 pounds of force to lift, push, pull, carry or otherwise move objects
• Perform work safely in accordance with departmental safety procedures
• Safely drives and maneuvers a golf cart
• Greet guests and team members in a professional and friendly manner

Qualifications and Experience Required:

• Exhibit a friendly, cooperative & professional demeanor
• Must be safety conscious
• Must be well groomed, self-disciplined & willing to comply with uniform guidelines
• Able to interact professionally with a diverse group of people
• Must be able to move quickly & walk for long periods of time
• Courtesy, alertness & a positive attitude are necessary
• Must be able to work independently with minimal supervision & be capable of handling large amounts of responsibility
• Possess initiative & a sincere desire to work hard to maintain EFWS's reputation for cleanliness
• Must be familiar with what is offered in different areas of the park, including guest services, rides, shops, games & food, in order to direct our guests.

Minimum Age:

16

Apply Now

Safari Snapshots team members proactively approach park guests to offer photo opportunities with the goal of selling the photographs taken. You must be friendly and outgoing when approaching guests and you must act quickly and efficiently as to not miss any photo opportunities.

Essential Duties:

• Maintain and project a positive attitude and professional demeanor
• Walk to specific areas in the park, which requires climbing hills and steps. You must be comfortable being on your feet & walking for long periods of time.
• Work while standing in chlorinated water - depths ranging from 6 inches to 36 inches
• Work outside in all weather conditions, including extended periods of heat and sun exposure
• Proactively approach park guests, instruct the guests to a specific location and give instructions to pose the guests to have their photograph taken
• Operate a digital camera to capture high-quality photographs of guests
• Affix wristbands on the wrists of guests who had their photo taken
• Understand and clearly communicate guest instructions, training materials and souvenir pricing
• Quickly and accurately take in cash and make change, closely following proper cash handling procedures
• Work quickly and efficiently to meet hourly photo quotas.
• Maintain the cleanliness of the Safari Snapshots store and surrounding work areas
• Work well independently and as a part of a team
• Perform work safely in accordance with park wide and departmental safety procedures

Qualifications and Experience Required:

• Exhibit a friendly, cooperative and professional demeanor
• Must be exceptionally outgoing and ambitious
• Must be well-groomed, self-disciplined, and willing to comply with uniform guidelines
• Must have basic math, computer, and photography skills
• Must have great interpersonal skills
• Ability to interact professionally with a diverse group of people
• Must become familiar with the attractions and services provided by EFWS (locations of restrooms, foods, gifts, rides, circus info, etc.)
• Must be willing to follow all guidelines in the team member handbook

Apply Now

Lifeguards are responsible for maintaining constant vigilance over swimmers and enforcing rules to prevent accidents and injuries and for the safe and efficient operation of Enchanted Forest Water Safari’s aquatic areas. Lifeguards are regularly exposed to all types of weather conditions & are required to stand for extended periods of time. Lifeguards must maintain the cleanliness of the pools & surrounding work areas. Lifeguards will be required to participate in weekly in-service training sessions to maintain and improve lifeguarding skills. Lifeguards must be able to work independently as well as part of a team and possess good communication skills.

Essential Duties:

• Monitor pools with constant attention to all guests in your area
• Follow strict guidelines with regard to safety and emergency procedures
• Maintain the cleanliness of the pools and surrounding work areas
• Know and enforce all safety policies, rules and regulations
• Work well independently and as a part of a team
• Understand and clearly communicate safety rules and procedures
• Rescue guests and perform appropriate follow-up procedures, including the proper use of equipment in the performance of first aid
• Attend required in-service training to maintain and improve lifeguarding skills
• Perform work safely in accordance with departmental safety procedures
• Greet guests, team members and visitors in a professional and friendly manner, answer questions, provide direction and assist in resolving concerns

Qualifications:

• Must be 15 years of age or older
• Must be a capable swimmer
• Must possess Current & Valid American Red Cross Lifeguard Certification
• Exhibit a friendly, cooperative and professional demeanor
• Must be poised and able to cope with special and emergency situations
• Must be safety conscious
• Must be well-groomed, self-disciplined, and willing to comply with uniform guidelines
• Ability to interact professionally with a diverse group of people

Minimum Age:

15

Apply Now

Parking attendants help to ensure the smooth operation and flow of the parking lot. This individual must be able to work quickly to maximize the available parking space. Parking lot employees are among the first that guests interact with, therefore excellent guest service is of the utmost importance.

Essential Duties:

• Directs guests on where to park based on a parking system that we use to maximize space
• Ensures the optimal use of parking space
• Provides efficient, friendly service to our guests
• Communicates effectively with supervisor with regard to volume of parking spaces

Requirements: 

• Must have excellent verbal communication skills
• Exceptional guest service skills
• Must possess the ability to work under pressure with a diverse group of people
• Ability to troubleshoot and multi-task is required
• Must be comfortable working outside in all types of weather and being on your feet

Minimum Age: 

14

Apply Now

Stores team members work in a variety of specialty shops assisting guests with their gift & souvenir purchases. Team members are responsible for accurately running cash registers, restocking, maintaining a clean and orderly shop and providing our guests with exceptional service. Stores Team Members may also work in our Locker Key Rental locations renting lockers, strollers, VIP tubes, wagons & wheelchairs, as well as maintaining a log of lost & found items.

Essential Duties:

• Maintain and project a positive attitude and professional demeanor
• Observe our guests & actively participate in loss prevention efforts
• Stock & restock inventory and refresh merchandise
• Assist guests with their purchases, including gifts, snacks, souvenirs and rentals (locker key, stroller, VIP tube, wagon & wheelchair)
• Learn to operate and apply glitter tattoos
• Quickly and accurately take in large amounts of cash and make change while maintaining EFWS’s cash handling standards.
• Receive, organize and log lost and found items
• Occasional lifting and carrying of up to 35 pounds
• Be familiar with items sold and services offered by EFWS
• Maintain the cleanliness of the shops and surrounding work areas
• Work well independently and as a part of a team
• Understand and clearly communicate with our guests
• Perform work safely in accordance with departmental safety procedures
• Greet guests, team members and visitors in a professional and friendly manner, answer questions, provide direction and assist in resolving concerns
• Must be comfortable standing for long periods of time

Qualifications and Experience Required:

• Must be 14 years of age or older
• Exhibit a friendly, cooperative and professional demeanor
• Must be well groomed, self-disciplined and willing to comply with uniform guidelines
• Must have basic math skills
• Must have great interpersonal skills
• Must be honest, reliable and trustworthy
• Ability to interact professionally with a diverse group of people

Minimum Age:

14

Apply Now

Water Ride Operators are responsible for the safe and efficient operation of the water rides and slides at Enchanted Forest Water Safari. The primary responsibility is to assist guests of all ages in safely riding each ride. Water Ride Operator positions involve working outdoors in all weather conditions. Water Ride Operators have a high level of guest interaction. Water Ride Operators must be impressed with the serious nature of the job and must be extremely focused and be able to pay attention to detail.

Essential Duties:

• Follow strict guidelines with regard to safety and emergency procedures
• Maintain the cleanliness of the rides and surrounding work areas
• Know and enforce all safety policies, rules and regulations for each ride
• Assist guests on and off of rides and slides, which requires standing in the water for long periods of time
• Observe guests, watch for signals of distress and assist guests as needed
• Safely dispatch guests at timely intervals specific to each ride/slide
• Work well independently and as a part of a team
• Understand and clearly communicate safety rules and procedures in English
• Successfully complete the SWAFR (Shallow Water Attendant/First Responder) training program and follow all learned policies and procedures
• Stand and attentively watch each ride/slide, constantly checking for safety issues
• Perform work safely in accordance with departmental safety procedures
• Greet guests and team members in a professional and friendly manner

Qualifications and Experience Required:

• Must complete our Shallow Water Training Course
• Must be comfortable working with guests of all ages
• Must be patient, poised & able to cope with special situations
• Must be able to work outside in all weather conditions for the entire shift
• Exhibit a friendly, cooperative and professional demeanor
• Must be safety conscious
• Must be well groomed, self-disciplined and willing to comply with uniform guidelines
• Able to interact professionally with a diverse group of people
• Be familiar with what is offered in different areas of the park, to direct our guests

Minimum Age:

16 years old.

Apply Now

Performs routine cleaning in order to keep buildings and grounds clean, safe, and in an orderly condition.  Custodial team members are responsible for the daily upkeep of our restroom facilities throughout the park.

Essential Duties:

• Assumes primary responsibility for the Custodial Standard of Excellence and overall restroom sanitation
• Practices safe work practices and procedures at all times
• Immediately corrects any hazardous situations or reports them to management
• Serves as a role model for custodial staff for proper attention to detail, work ethic, and work excellence
• Works well alone as well as part of a team
• Will be standing and walking for the majority of the shift
• Interact with guests and assist them with any questions or issues they may have

Qualifications and Experience Required:

• Exhibits a friendly, cooperative, and professional demeanor
• Maintains productive and respectful working relationships
• Displays a positive attitude
• Desire to undertake self-directed tasks, set goals and deliver quality results
• Strong attention to detail and follow-through
• Ability to interpret company policies and procedures and provide proper direction to guests
• Ability to multi-task and maintain composure under pressure

Apply Now